FAQ

Woolmark Optim WR Jacket

Is this jacket waterproof?

No. The jacket is not waterproof, but it is water resistant and can withstand a shower. It is also wind resistant.

Why are the seams taped?

Taped seams will help the jacket resist water for longer.

Why is the jacket unique?

The jacket is resistant to water and wind, while retaining Merino wool’s breathability which helps stop the jacket becoming clammy to wear.

Is there a separate style for men and women?

No. The jacket is unisex, meaning that there is only one style (suitable for both men and women).

How do I clean the jacket?

Warm gentle machine wash. Wash in wool detergent. Do not bleach or soak. Do not tumble dry. Do not iron taped seams and printed areas.

Who can receive a discount on the jacket?

AWI shareholders and other Australian wool levy payers are eligible to receive a discount on the jacket. They will be charged $185 per jacket. In order to claim this discount, you must provide your AWI Shareholder or Levy Payer Reference Number

Members of the public will be charged $245 per jacket.

Where do I find my AWI Shareholder or Levy Payer Reference Number?

If you are an AWI shareholder, you will have an AWI Shareholder Reference Number. If you are a wool levy payer, but not an AWI shareholder, you will have a Levy Payer Reference Number.

The AWI Shareholder or Levy Payer Reference Number is located on the front of your AWI Shareholder Card or AWI Levy Payer Card, or other AWI shareholder or wool levy communications. A Reference Number can have up to 12 characters, starting with an 'I' followed by an up to 11 digit number, for example 'I00012345678'.

If you are an AWI shareholder or wool levy payer but don’t know your Reference Number, contact AWI on help@wool.com or freecall 1800 070 099.

Do you ship only within Australia?

Yes. Shipping is only within Australia. Deliveries can be expected to arrive within 10 business days of ordering for regional deliveries, and within 6 business days of ordering for metropolitan deliveries.

Do prices include shipping costs?

Yes. Pricing includes shipping costs.

Do prices include GST?

Yes. Pricing includes GST.

Is there a limit on the number of jackets I can purchase?

Yes. Stocks are limited. You can purchase a maximum of 5 jackets. This is to enable as many woolgrowers as possible to purchase the jacket.

What if I have not received the jacket that I ordered?

If you have not received your order within 2 weeks of ordering it, please contact our mailhouse on franks@packandmail.com.au or call (03) 8060 2156 so we can assist you.

What if I want to exchange the jacket for a different size or colour?

If you would like to exchange the jacket for a different size or colour, please fill out the Returns and Exchange Form (PDF 1Mb) and send the completed form, along with the jacket to be exchanged, to our mailhouse at AWI Jacket Offer, c/- FS Pack and Mail Services, 369 Royal Parade, Parkville VIC 3052. The postage cost of you returning the jacket will not be reimbursed.

What if I want a refund?

If you decide you don’t want the jacket, you can obtain a refund on your purchase if you return the jacket in its original condition (ie it has not been worn, altered or washed) within 14 days from the date of shipment to you. Please fill out the Returns and Exchange Form (PDF 1Mb) and send the completed form, along with the jacket, to our mailhouse at AWI Jacket Offer, c/- FS Pack and Mail Services, 369 Royal Parade, Parkville VIC 3052. Your account will be credited for the cost of the jacket. The postage cost of you returning the jacket will not be reimbursed.

What if the jacket I ordered was damaged in transit?

If your order was damaged in transit, please contact our mailhouse on franks@packandmail.com.au or call (03) 8060 2156 so we can arrange a replacement jacket or refund.

Who can I contact if I want further information or I have a query?

Please contact the AWI Helpline at help@wool.com or freecall 1800 070 099 who will either answer your question or forward it to the appropriate AWI staff member.

Have a question about NFC, augmented reality or the Optim WR Care App? 

Visit our Optim WR Care App FAQs page.