Contact us

This is a web site owned and administered by Australian Wool Innovation Limited.

Our postal address is
GPO Box 4177, Sydney NSW 2001 Australia

Our street address is
Level 30, 580 George Street Sydney NSW 2000 Australia

We can be reached via e-mail at info@wool.com
or you can reach us by telephone at +612 8295 3100

COLLECTION OF YOUR PERSONAL INFORMATION

1. Web server
   
   For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).
    
2. Cookies
   
   We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site, ensure that visitors are not repeatedly sent the same banner ads, customize Web page content based on visitors' browser type or other information that the visitor sends.
    
3. Information collected directly from you


1. When you join AWI, we ask you to provide your email address to us.
2. If you enter a competition on wool.com, merino.com or any other website owned and administered by Australian Wool Innovation Limited, you will be asked to provide personal information relevant to that competition, and necessary for your entry to the competition. If you choose not to provide the information requested, your entry to a competition will not be effective.

USE AND DISCLOSURE OF INFORMATION

1. General Use

The information we collect is used for the following purposes:

• to improve the content of our Web page;  
• to customize the content and/or layout of our page for each individual visitor;
• to notify consumers about updates to our Web site;
• registration to use website functions; and
• to send information or direct marketing material to those people who have opted to receive further information and direct marketing material from AWI from time to time.

We may disclose the personal information we have collected about you when we are legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change impacting upon the ownership or administration of the Website.

2. Communications / Direct Marketing

You have the option to elect to receive emails, mailings, newsletter and direct marketing material from AWI from time to time in connection with its activities and proposed activities.  You may change your election to receive or not to receive such e-mails, mailings, newsletters or direct marketing material from us at any time by contacting us on email, telephone or by sending us a letter (see contact details above).

The personal information we hold about you will not be shared with third parties. We do not partner with or have special relationships with any ad server companies.

ACCESSING THE INFORMATION WE HOLD ABOUT YOU

Upon request we will provide you with access to all information that we maintain about you, including:

• contact information (e.g., name, address, email address, phone number)
• financial information (e.g., credit card account information) ;
• unique identifier information (e.g., customer number or password);
• transaction information (e.g., dates on which customers made purchases, amounts and types of purchases); communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries); a description of information that we maintain about you.

You can access this information by contacting us by email, telephone or by sending us a letter (see contact details above)

ACCURACY OF INFORMATION

Upon request we will correct any inaccuracies in the information we hold about you.

You can request for information to be corrected by contacting us on email, telephone or by sending us a letter (see contact details above).

INFORMATION SECURITY

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse and unauthorised access, modification or disclosure of information that we have collected from you at our site.

Additionally, we will destroy or permanently de-identify personal information if it is not longer required for any purposes for your information may be used or disclosed in accordance with this statement.