Contact us

This is the web site of Australian Wool Innovation Limited.

Our postal address is
GPO Box 4177, Sydney NSW 2001 Australia
Level 30, 580 George Street Sydney NSW 2000 Australia

We can be reached via e-mail at info@wool.com
or you can reach us by telephone at +612 8295 3100

How we collect your personal information

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).

Cookies

We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , ensure that visitors are not repeatedly sent the same banner ads, customize Web page content based on visitors' browser type or other information that the visitor sends.

What personal information is collected about you

We collect the domain name and e-mail address (where possible) of visitors to our Web page, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

Our disclosure statement

The information we collect is used for the following purposes:

• to improve the content of our Web page;  
• to customize the content and/or layout of our page for each individual visitor;
• to notify consumers about updates to our Web site;
• registration to use website functions; and
• to send information to those people who have subscribed to the AWI information service.

We may disclose the personal information we have collected about you when we are legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Website.

Commercial communications

You consent to receiving emails from AWI from time to time in connection with its activities and proposed activities.  If you do not want to receive commercial e-mails from us in the future, please contact us by email, telephone or by sending us a letter.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please contact us by email, telephone or by sending us a letter.

Please provide us with your exact name and address. These information will not be shared with third parties. Your name will be removed from the lists we share with other organizations

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number, writing to us at the above address.

Accessing the information we hold about you

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, including:

• financial information (e.g., credit card account information) that we maintain about them,
• unique identifier information (e.g., customer number or password) that we maintain about them,
• transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them,
• communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them,
• a description of information that we maintain about them.

Consumers can access this information by contacting us by email, telephone or by sending us a letter.

Accuracy of the collected information

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, transaction information, communications that the consumer/visitor has directed to the site.

Consumers can have this information corrected by contacting us by email, telephone or by sending us a letter.

Security

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.